What is this “investigating reports” bullshit? It’s there. It’s factual. It’s all there in the paperwork in black and white. What is there to “investigate”?? This sort of shit should be redflagged EVERY FUCKING TIME.
I am shocked that no one went postal after 7 hours on the tarmac. Honestly, I dont’ know what the passenger recourse is. Call United customer support? Useless. Call 911? Rather not get shot, tnx. Open the emergency door? Here’s to never being able to fly again…
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