Since they were flying to the EU, they are likely at least entitled to a big chunk of €s for that amount of delay (there are a few loopholes, but I’ve gotten more cash from claims than what I paid for the tickets). There are sites that do the legwork for you (for a percentage), which is worth it to me. I fill out the form on airhelp whenever I get a long enough delay on a flight, but it’s probably not hard to file the claim on your own.
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