United is on track to beat Comcast as America’s most hated company. Flying has become a stress filled shit show.
The bag game is yet another way to stress passengers and extract additional revenue beyond that which was asked for up front. United now has “Basic Economy” tickets, which fuck over the customer even more than shitty airlines like spirit and frontier. It is quite unreasonable to assume someone will fly with a “small personal item” and the clothes on their back.
These bag games are negotiating in bad faith, and cause problems for everyone. Flights did not generally take 35 minutes to deboard before all these shitty baggage shenanigans.
