I’m sitting on a United flight literally right now as I’m writing this. I needed to travel for work at the last minute and this was the only airline that had non-stop flights from/to my destination.
I’ve been nothing but underwhelmed. From shitty in-flight entertainment that charges you for everything (you can’t even bring up the fucking flight map without coughing up money), to shitty in flight Wi-Fi that conveniently “forgets” you paid for it (and has a broken website for requesting a refund), to the worst “premium” economy seats I’ve ever had to pay an outrageous upgrade fee to use (I’m 6’ tall and a fat bloke, I need all the room I can get). I paid almost $100 to upgrade to an exit row and this is one of the worst seats I’ve ever had. Leg room is great but the exit door encroaches so much on my shoulders I may as well be in one of the narrow seats in the back of the plane. And I can’t move the armrest or recline.
I can’t say I’ll be using United as my first choice any time soon.
