The really overly reductionist short version is that the way a company functions is the main variable in whether employees and, by extension, every non-asshole customer wind up paying for shitheads at every level from jerkwad customers to employees that vent their frustrations on their their coworkers and customers to abusive management to, as you say, clueless dickheads at HQ. But there are people who believe, variously, that any one group is the source of every problem and I simply don’t want to delve into what would be a longish polite discussion at best and has a far too good a chance to devolving into a derailing flame war - not nessicairly because of anyone who’s weighed in so far, but because this is the internet and certain arguments are honeypots for people with axes to grind with strangers and no consequences. So I’m staying out of it too.
5 Likes
