It’s the first one. Just because it’s the behavior you expect from a corporation doesn’t make it tolerable. I’d also expect an axe-murderer to axe-murder me, because that’s what they do. Doesn’t mean I have to like it.
Corporations aren’t like axe-murderers, fortunately. They serve a useful purpose, and are vital to many things. This particular one, however, did something awful. A pinky swear to never do it again doesn’t make that right. This isn’t a meaningful promise, nor a proper acknowledgement of wrongdoing. Why should we treat them any differently from someone else who beat a man bloody, just because we kind of expect it from them?
