I do a lot of tech support and training for the general public, and in my experience many of the people expressing these concerns do so because they don’t understand how the hardware/software works.
It’s a similar phenomenon to why payday loan places are successful even when banks exist; if you don’t trust or understand how banks work, the clarity that comes from a payday loan place (they have menus, and the service is very straightforward) contrasts sharply with banks (which can seem abstruse).
