That’s the heart of this, I guess. The target of her ire is an actual human being doing a difficult and often under compensated job, and may or may not have had it coming. I don’t consider empathy for her and what this may have meant to her to be as absurd as you may suppose.
But I also recognize this is going in circles at this point and getting testy, so I’ll give you the last word and leave it at that. Take care.
