I’ve been frustrated by this myself. I backed a small food campaign and the fundraisers have just been the WORST about communication - long periods of silence, excuses when they do communicate*, and most disheartening of all, attacks on people who have complained about the delays and lack of information. I’ve written Kickstarter a couple of times, and they’ve gone from assuring me “we require our fundraisers to fulfill their pledges or return people’s money!” to admitting “we really have no way of enforcing this at all.” Uh.
- Amateur hour stuff like “we didn’t purchase enough [seasonal produce item] when it was in season so we have to wait until it’s in season again to make [item].” Seriously people?
