Why people who are wrong think they're right

Data point of one, but FWIW I did notice after about 15 years in my career: the more outraged I felt that other people were wrong and pushing a point, the more likely it was that I was missing some crucial info. A few apologetic back-tracks via email drove the point home.

That was when I started making the choice to use that feeling of outrage as a sign to be cautious and ask more questions.

Reading the article had me thinking “Yeah, that’s embarrassing when it blows up.”

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