I had a boss that did this on the regular when she had to deal w/ difficult people. Worked really well. I’ve tried for a LONG time to emulate, but damn is it hard to retrain the brain.
Edit: the more I think back, the more I realize that it wasn’t just waiting to respond. It was also her mannerisms, body posture, etc. that stole the wind out of anyone that tried to excite a situation. Very cool to see.
