I liked the article. I strongly agree that complaining is important independently of voting with your wallet. Just because it’s hard to communicate with large organisations doesn’t mean we should give up; they’re not going away and they’re a major part of our world.
I don’t know why people get so dogmatic about the idea of the Free Market (with a capital FM). Of course it’s a real thing, but that doesn’t mean it is, or must or should be, the only thing. It’s like, “the market lets workers negotiate a fair wage”– sure– but when people form unions to actually do that negotiating, they’re communist wreckers. Or: “public companies distribute their profits to the public”– OK– but Amazon declines to make a profit in order to strangle competition, and to question this is to oppose our capitalist way of life.
The whole point of the Invisible Hand is that it’s not an ideological tool, it’s a mechanism that works all by itself. It’s not blasphemy to observe and critique what the Invisible Hand is doing.
