I subscribed to a year of PIA, and on their site they say they support Linux. So, everything was fine until I upgraded from Xubuntu 17.04 to 17.10. Afterwards, the panel menu was garbled. I managed, because I knew which panel menu items did what. I sent in a help request, which took a month to get a response. The response was to upgrade 2 files, though I indicated that I had already done so. I then uninstalled PIA , downloaded a fresh installer, erased every hint of PIA on my computer and re-installed. This time, not only was my panel menu garbled, but all but 3 entries were gone and of the 3 remaining, 1 was grayed out. Clicking on the other two resulted in opening their support page and closing the app.
So, I sent in another request for help. This time, they responded in a couple of weeks and the response was word-for-word exactly what they had responded with before. I AGAIN reminded them I had the latest versions of those files and was getting a little more than annoyed.
Next response came in about a week in which they explained they did not yet fully support Linux. WHAT? At this point, I again uninstalled, thoroughly erased PIA’s existence from my computer, and installed NordVPN, which has been happily purring along for a couple of weeks now.
TLDR: Private Internet Access sucks if you use Linux.
