American Airlines is suing Gogo over its crappy Wi-Fi


#1

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#2

The funny thing is that I was on a United plane that claimed to have WiFi but didn’t. The only people that I could access were the GoGo people who explained that the WifFi was not their wifi. It wasn’t So I didn’t have any service at all, not even crappy service. On the other hand, It gave me permission to not be connected for 3 hours. Hey books still work!


#3

They’d get more complaints, but the wifi isn’t working.


#4

I got an email from American Airlines a couple of weeks ago telling me that the flight I’d lately booked wouldn’t have the promised wifi on it. Makes no nevermind to me, I wouldn’t be getting on a plane without at least a couple of flightsworth of offline entertainment. (All the same, I did turn the email upside down and shake it to see if any sort of compensation fell out of it, but no.)


#5

Gogo = Crap?

That’s been the case for some time, thanks for the heads up, I think…


#6

If your service isn’t good enough for American Airlines, it must really be awful.

I tried Gogo once when they offered a free trial. It was shite then and I can’t imagine it’s got any better. Ludicrously expensive crap that I would never shell out for from my own pocket. I do appreciate it’s less of a ripoff than hotel Internet, since there are at least some technical challenges, but still… I’ll just read a book for a few hours, thanks.


#7

Every AA flight I’ve been on in the past year has promised wifi; even at the gate, I was told the flight was wifi-enabled. And then I’d get on and they’d say “our wifi isn’t working!”. Every time.


#8

gogo got sandbagged by more recent competitors. It’s not even close …

I’ve been using the new wifi on Jetblue since it was in beta form and the difference is insane - on Jetblue I can simultaneously run multiple VPN clients while participating (listen only because I didn’t want to be rude) in both Webex and Lync meetings with VOIP audio. Works wonderfully with the caveat that you occasionally fly through no-service zones. With gogo wifi I can barely browse a website or bring up my calendar.


#9

<_same[quote=“nungesser, post:7, topic:73922, full:true”]
Every AA flight I’ve been on in the past year has promised wifi; even at the gate, I was told the flight was wifi-enabled. And then I’d get on and they’d say “our wifi isn’t working!”. Every time.
[/quote]


#10

I’ll bet they had no problem transmitting your credit card number to their bank. Nope - system’s working just fine thanks!


#11

Yeah, they are the company who got the contract, so suck it, whiners!


#12

The pricing is worthy of legal action


#13

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