BofA once paid a check I’d told them was fraudulent, out of a closed account. I knew some of my checks had been stolen, so I closed that account and gave the bank the stolen check numbers.
A week later I got an overdraft notice to the tune of $500. They paid the check that I very specifically told them not to pay. From, again, a closed account.
When I pointed out this was exactly what I was trying to prevent when I closed the account, they backed down. It’s not MY fault if you do exactly the thing I told you not to do. But that’s when I stopped banking with BofA.
So way way back when I switched to the credit union and closed out my BoA account the teller was polite gave me the fityish dollars I had left and said all was good. Fast forward a month and I get a statement saying I owe maintenance for the empty account… wtf?!? I go in they fix it and ‘close the account again’. One month later same thing. I go in again and get all pissed off with an actual banker right away rather than a teller. That finally fixed it.
They have been a bastion of evil and stupid for a long long time.
It seems that you are working from an outdated script.
It also seems that you have skipped last month’s grammar refresh unit.
Please contact your supervisor.
My MIL had a fair total in BOA and Wells Farko. After she passed away my wife moved it all to other institutions. Now we get better service and much better interest payments. Personally, I do not understand why anyone would bank with BOA.
