I rode BART this past fall when I went to the Bay Area. It’s still great. I flew in to the SFO airport (cheap flight, best timing) went out to the BART station and 40 minutes and a couple bucks later I was at my destination in Oakland, 30 miles away.
This guy is being realistic about what it takes to run it and deal with problems, but that doesn’t mean it’s a piece of shit. It’s still quite amazing and I wish more cities in this country had something like it.