[quote=“ouaisout, post:181, topic:5743”]
Everyone behaved pretty poorly.
[/quote]What? An internet pissing match came off making everyone look bad?
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I have heard from employees at multiple places with tip jars that the
tips didn’t actually go to the employees.
Illegal everywhere in the U.S., and a really stupid thing for a boss to do considering the liability he’s exposing himself to vs. the few dollars a day he’s stealing. I’m sure it happens regardless, but any place that did that to me would be writing me a big check and/or out of business PDQ.
Wow, it’s sad that so many people are brainwashed into thinking a twitter comment is an offence worthy of firing. I guess the brainwashing is working.
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Rule of thumb: if you’d not tweet the comment on the official company account, don’t tweet work issues on your personal account. It will reflect badly on the company, and they have to take action.
The chap knew what he was doing, and he didn’t want to keep the job anyhow.
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Yes, I know people are doing things I could do myself, and it’s convenient for them to do so. That’s why I’m paying money to a business.
To be clear, I’m not talking about table-service restaurants; I’m talking about the proliferation of tip jars at counter-service food establishments (including food trucks, the original subject of this post).
While I still think tipping at table-service restaurants is dumb (it basically exists as a means for employers to externalize their costs of doing business), I do it because (a) there is a strong societal precedent for me to do so, and (b) I can at least understand the difference for someone whose job is to basically dote on you for upwards of an hour or more. That’s what merits the tip – not the order-taking, food-carrying, table-setting, or cleaning up, but the hands-on, ongoing, concierge-like interaction.
That interaction simply doesn’t exist at a counter service restaurant. Place order, hand over food, get money, done. I don’t care if they cook the food. That’s the manufacture of a product I’m purchasing. But it’s not “service” in a hospitality sense.
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Glass Lewis employees should be wary of karma.
Since it may not be understood way down here by readers, this is your response to my response to your response about my sign idea, to which you replied,
Regardless of whether it’s a food truck or full-service restaurant, my (tongue-in-cheek, I thought) sign idea is basically my attempt at reminding people that they should remember that it’s called the Service Industry, not the Servant Industry. Presumably, my theoretical staff is working for me, and serving you on my behalf. Tipping or no, I’m pointing out that most patrons’ inability to recognize this simple fact. This is where I think most of the breakdown in patron/staff interaction stems from.
Note: It should also be taken into consideration that I never said “barely”, and only said “deserve” in a previous statement about customers assuming they are deserving of being served in a situation which is based upon convenience and hospitality, not just commerce. To ignore those two concepts is to refute the purpose of restaurants altogether.
I’m not happy about the guy getting stiffed on a tip, nor am I happy that the boss fired him after he was contacted about the incident, but…at least Glass, Lewis and Co. understood at the base level where the buck stopped.
I’m pointing out that I think too many patrons (including members of my own family) take the motto the customer is always right too much to heart (as I also think Glass, Lewis and Co. did), and need to be reminded (at least in my restaurant, if I had a restaurant) whose salary they are actually paying. The employment contract is owner-staff, not patron-staff.
The three things wrong with the entire scenario are that 1) the truck worker took to Twitter to tip-shame a customer, 2) Glass, Lewis and Co. complained about said tip-shaming – forget about whether tips are proper for food trucks or not, this is basically immature as well – and 3) the food truck boss fired an employee over what basically amounts to tattling, which strengthens everyone’s so-called idea over what should be a fire-able offense, and reinforces bad behavior on the part of the customer.
In my first and only waiting job under one of the worst (and most law-breaking) bosses I ever had, I was still informed that tips are fleeting, and there’s no use complaining (even if the whole tipping idea sucks to begin with). It all evens out in the end. At least he had some good advice.
What an odious display of Randian callousness. That’s just out-and-out fucking nasty.
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I don’t see why people are making this out to be some sort of class warfare issue. Simply seems like a case of everyone involved doing something stupid.
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Stupidest of all being the guy who went on twitter and started badmouthing his companies $170 a day clients
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