This right here
she goes back to the moderation lesson that Something Awful and earlier forums learned, which is that you can only keep a community healthy by banning bad actors early and often
Or, as eloquently stated by Anil Dash way back in 2011:
As it turns out, we have a way to prevent gangs of humans from acting like savage packs of animals. In fact, we’ve developed entire disciplines based around this goal over thousands of years. We just ignore most of the lessons that have been learned when we create our communities online. But, by simply learning from disciplines like urban planning, zoning regulations, crowd control, effective and humane policing, and the simple practices it takes to stage an effective public event, we can come up with a set of principles to prevent the overwhelming majority of the worst behaviors on the Internet.
If you run a website, you need to follow these steps. if you don’t, you’re making the web, and the world, a worse place. And it’s your fault. Put another way, take some goddamn responsibility for what you unleash on the world.
Discourse has been a BB partner since 2013 and I have to say, regardless of software, none of this would be possible without the unwavering commitment of BB to actively moderate their platform and remove bad actors.
So I’d like to thank The Powers That Be for having that kind of understanding from the very beginning, way way before we came along, and for empowering moderators to do what needs to be done.
(The recent transparency around mod decisions is also a fantastic evolution of an already very good set of mod policies, and something we’ve started recommending broadly to all communities.)