#1 By: Cory Doctorow, October 21st, 2013 14:54
#2 By: IMB, October 21st, 2013 15:01
Penalty? They should cease to be in business after this.
#3 By: fuzzyfuzzyfungus, October 21st, 2013 15:11
Experian is in roughly the same category as Lockheed Martin or Goldman Sachs in terms of touchability...
We're talking 'might deign to negotiate a settlement agreement without admission of guilt' territory.
#4 By: bryan, October 21st, 2013 15:11
I disagree; I think it is quite certain that they will not.
#5 By: Andrew Faehnle, October 21st, 2013 15:13
#6 By: Gawain Lavers, October 21st, 2013 15:39
I think it's telling that if you go to the FTC website looking for a free credit report, they explain that these are provided by three different companies, and then spend about 5 pages explaining, in essence, that they are all crooks trying to rip you off, and how to carefully navigate their sites in such a way as to not have them start charging nonsense to your credit card. My girlfriend and I recently needed credit reports (never ask for a credit score if you can help it) and I managed to get it from two, but the third was intentionally broken on the "free" path and instead redirected you to their scam pages (filed a complaint with the FTC, for what it's worth). My girlfriend got scammed, though, to the tune of about $80 by the time we noticed the charges on her credit card.
#7 By: IMB, October 21st, 2013 15:43
Yeah, I gave up and used the phone.
#8 By: Andrew Faehnle, October 21st, 2013 16:02
I bet the third was Experian.
I had the same experience.
#9 By: IronEdithKidd, October 21st, 2013 16:18
Can corporations be charged under RICO? "Nice credit score you got there, kid, it'd be a shame if anything were to happen to it. ::knuckle cracks::"
#10 By: Dan Austin, October 21st, 2013 16:23
I ran into the "You'll have to call us" problem, after using Experian's website. Didn't bother calling them.
#11 By: Michael Gillman, October 21st, 2013 16:25
If you want knowledge about your credit score, I suggest using CreditKarma.com. It's like Mint.com but for credit score tracking and improvement, and tells you the reasons you score is what it is. Pulls data from TransUnion and updates multiple times a month. Totally free.
#12 By: Anthony Vicari, October 21st, 2013 16:35
In addition to these or the official annualcreditreport.com, Quizzle will also pull your credit report from one of the three (forget which) every six months for free.
I'm always bothered by the machine-generated security questions based on mined data the bureaus use, because quite often their official answers are wrong, and they use those answers to make it more difficult for me to access the legally-required-to-provide-to-me annual credit report.
#13 By: Heather Flyte, October 21st, 2013 16:39
Adobe recommended Experian's ProtectMyId.com in their "We're Sorry" letter sent out to users. Awesome.
#14 By: David Emigh, October 21st, 2013 16:45
The irony of one of "The Big Three" credit reporting companies being in a position where they have to pay for ID protection services for a bunch of their customers is delicious.
edit: I hope they're not allowed to "give away" their own ID protection service, because that product is clearly worse than useless.
#15 By: Joe Castleman, October 21st, 2013 17:25
In my experience, the questions were correct -- if I were my father.
#16 By: Boundegar, October 21st, 2013 17:53
#17 By: rocketpj, October 21st, 2013 18:31
I'd like this post for it's truth, but I actually hate the truth of it. So I didn't 'like' it, though it is a good post.
#18 By: Indubitably, October 21st, 2013 19:22
Credit reporting is criminal at a fundamental level. When handling money equals human value, we have a serious problem valuing humanity. Period.
#19 By: Cowicide, October 21st, 2013 20:29
This is the same type of corporation that will drop your credit rating down if you check your own credit rating, right?
#20 By: fireshadow, October 21st, 2013 20:45
Nothing happens if you check your own credit rating. Applications for credit, however, can lower your score.
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