I’ve been the de-facto tech nerd around my joint for lotta years. Not b/c I want to, mind you, but b/c I grew up under a comp scientist, and thus am I cursed. Anyway, in my experience helping folks, the root problem is almost always some combination of: 1) lack of education of computing basics on the part of the user, and 2) user lacks any desire to know or learn about what computers can do for him/her. The former, while regrettable, is somewhat understandable. The latter, especially for people that rely on computers for their very livelihoods, day in and day out, is really sad. Point being: it frankly doesn’t matter how you approach helping someone that’s stuck. If they don’t wanna know, and don’t care to learn, then you can be as nicey-nice or meany-mean as you want to…it won’t make a difference one way or the other.