https://otc-cta.gc.ca/eng/ruling/487-at-a-1999
Decision No. 487-AT-A-1999
August 17, 1999
Follow-up - Decision No. 324-AT-A-2000
August 17, 1999
APPLICATION by Elliott Richman pursuant to subsection 172(1) of the Canada Transportation Act, S.C., 1996 c. 10, concerning the absence of a TTY (telephone-teletype device for people who are deaf or hard of hearing) reservation number in a Lufthansa German Airlines’ advertisement.
File No. U 3570/99-22
I think this could be a staff training issue for whoever was answering this traveler.
