Some shithead used my email address, or it was written down wrong, for some NYC-headquartered Forever 21/A & F/Anthropologie Youth retail clothing brand (ETA: Aeropostale!). I tried three times to unsubscribe from the mailers, waited the appropriate time interval for removal, but they kept coming. I emailed twice to request my name be removed, and Marketing said they’d take care of it, but didn’t.
I emailed all the Executive VPs with screenshot evidence of systemic failure to remove my email address from marketing emails, and telephoned the CEO, and told them the truth that they can be penalized thousands of dollars for unsolicited commercial email violations to the CAN-SPAM Act, and after the second failure to remove my name from their CRM database I forwarded subsequent UCEs, and the entire email trail of “please remove me/yes, we promise/I mean it/so do we/I had to escalate this issue what is wrong with you” to the Federal Trade Commission.
An Executive VP personally removed the email address from the database. I do not know why Marketing underlings can’t manage something so simple. I hope the Exec ripped into them.
The company sought Chapter 11 protection early this year.