Originally published at: Suicide crisis hotline shares caller data with for-profit spinoff | Boing Boing
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Can they help poor Bobby Droptables?
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What heartless asshole thinks this is a brilliant idea to bring up in a meeting? And profiting off it as well?
There is just no bottom floor on grifting people’s data is there?
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“We believe every customer interaction is an opportunity to create a relationship through real-time responses and an obsession with customer satisfaction. We believe every interaction is a chance to not only resolve tickets in record time but to create a customer advocate and bring Voice of Customer insights back to the business, all in real-time.”
Well, I believe that people who use the desperate calls of the suicidal as a marketing tool, and write twee marketroid bullshit like this to rationalize it should be [rest of sentence redacted for being so horrifying I’d get banned].
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100% agree.
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Is there a basis for criminal charges? If not, why not? This is unconscionable.
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Are… are they equating calls to a suicide hotline to… trouble tickets??
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I have to wonder what creepy customers would buy this dataset.
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Only in America, because the rest of the world figured out how fucking wrong it is to profit off human health care needs ages ago.
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Yeah, that struck me, too. I hope they don’t answer with, “Have you tried unplugging yourself…?”
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“If you are looking for self-termination paths, might we suggest a MyPillow…”
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- Pharmaceutical companies
- Casinos
- Alcohol distributors
- Police departments looking to entrap people in petty crimes or else pin unsolved petty crimes on someone easy to blame
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And intelligence agencies.
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Creditors.
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They will call you up immediately after you hang up with the suicide hotline saying “don’t do it buddy, I can’t collect from a dead person you’ve got so much to live for!”
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How is this not a massive HIPPA violation? Calling a suicide line is to my mind the very definition of a mental health crisis, and I would hope any such calls would be considered PII and therefore covered. But, hey, can’t let capitalism not ruin everything!
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“Joan, I see your average call duration over the last month is over 45 minutes, and I think we could get that closer to the target for the hotline. Look at Geoff over there. He’s averaging under 30 minutes per call with only five per cent more suboptimum outcomes. Yeah, if you could maybe get some tips from him, that’d be great.”
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