United passenger threatened with handcuffs to make room for "higher-priority" traveler

It’s not your imagination. They merged with Continental to deliberately decrease supply and decrease market competition so that they could be more brutal in the pursuit of profits. They signaled to wall street that they would use their increased market share to make cash in the horrible ways that monopolies do, and they are following through. @RickMycroft linked to a Wired article that lays this out nicely in one of the other United Sucks thread

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