I’m sure they did. But the SF shoplifting apparently exceeds the operating margin they have for shoplifting by a significant amount.
I get that corporations will try to spin things in their favor, but that doesn’t mean they haven’t experienced high levels of theft in SF that may have been by organized theft rings. Organized shoplifting rings are a thing. It’s possible for a corporation to be greedy and for there to be very high shoplifting rates that make an individual store’s profitability impossible.