I was going to say.
@doctorow always writes about important stuff, then totally blows away his credibility by creating completely Fake News (to use the new jargon).
There are a million genuinely shitty things about Wells Fargo. To just make up stuff because you don't understand what is being argued isn't actually a good rhetorical device, it just undermines your credibility.
You can actually argue against the crux of the matter, which is that the very real arbitration agreements that the clients really did sign is being used to protect the company for the fraud they committed. This is a legitimate problem, and one that needs to be addressed. It won't be addressed if the journalists and bloggers who write about it just make things up, because then they can just be dismissed.