Wrap Yourself in the Warm, Cozy Blanket of Web Safety with 2TB of SkyHub Cloud Backup

[Skeptic]

Zoolz, the back end “Skyhub” (aka, some dude with a Zoolz reseller account) is using, claims zero knowledge about users’ data; however, that doesn’t apply when it comes to overzealous copyright enforcement:

This zero knowledge claim has been called into doubt recently as one of Zoolz’ customers, Ryan Gallagher, had his account terminated after the company found several .torrent files in his backups. Gallagher didn’t store any infringing media, but just 1 Megabyte worth of old metada.

Zoolz wouldn’t let Gallagher recover any of his 1.3TB of back up data because he had some .torrent files in his back up - just the pointer files, not any actual copyrighted content. They said they couldn’t separate them out, so they destroyed all of his data.

But, don’t worry, their nuclear option-level concern over copyright only applies to “home” accounts (like the one in BB Store). If you pay them more money, suddenly they don’t care anymore.

@Zoolz Press Flack

“The flagging system is a deviation of the zero-knowledge policy only applicable to abusive home user accounts, not business users.

Oh, and what is “abuse”? Having more than a half a TB of media files. From the terms of service for Zoolz:

@Zoolz Terms / ELUA - Product Agreement

Zoolz Products or Services are designed to serve the needs of particular types of users, such as individual consumers or small businesses. If you have purchased a Zoolz Product or Service that is inappropriate for your actual usage, for example if Zoolz believes that you are using our home service for business or commercial use, Zoolz will require you to switch to an appropriate Zoolz Product or Service. This may result in you having to pay Zoolz additional fees for use of the appropriate product or to terminate your purchased Zoolz Products or Services. Zoolz determines business use as excessive backup of media files e.g. photos or videos in excess of 500GB.

Got that? If more than 1/4 of your fully paid, $50 for “life” 2 TB account is media files, you’ll need to upgrade to a “business” account. (What besides media files, with their large files sizes, would a home user need a 2 TB back up account for???)