So, “Skyhub Cloud” is just a random Zoolz reseller. Zoolz brags that it provides “white label” service to resellers. For an extra $70 a month resellers get to use their own branding and web domain, and they can start selling online backups in 5 minutes.
Well, that doesn’t sound so bad, a reseller backed up by a big organization with resources - except for one thing. It seems that when you pay for “lifetime” back up, you are paying the reseller (who pays Zoolz by the month) and not Zoolz. So, when that reseller stops paying Zoolz, poof, there goes your “lifetime” back up service. As one Skyhub Cloud customer says:
[quote]I had an online chat with Zoolz asking them what would happen to my backed-up data, and to my backup plan, should one of their resellers go out of business - specifically, would it still be available for restoration (and further backup) directly through Zoolz in a situation like that?
The answer was not encouraging: “You will probably need to confirm it through them and know the policy that will of course inform you in order for you to retrieve your data … we provide our customers [by which I think she meant ‘resellers’] with the software excluding support of any type … it will be mainly through the provider you choose to purchase from … I would recommend you to copy your inquiry to SkyHub to receive an answer.”[/quote]
Notably absent from Skyhub Cloud’s website is any user agreement whatsoever specifying the terms, though the Master Agreement for resellers on the Zoolz website requires the reseller to get you to agree to the Zoolz end user agreement.
Fun facts: [quote] GENIE9 [Zoolz] shall have the right to terminate this Agreement at any time and for whatsoever reason upon providing Reseller with a 15 days written notice…
You [the reseller and their customers] will not have access to the data stored on AWS during a suspension or following termination…
Support. Unless you have made special arrangements, Genie9 will not provide support directly to your End Users, and you agree that you will not refer your End Users to Genie9 for direct support. [/quote]
Zoolz uses Amazon AWS, so I’m not really sure how Skyhub is going to pay for 2 TB of Amazon AWS for a lifetime for $50 (more like $25 after they pay off Stack Social) and have any profit left over - I assume they are going to do what so many services do and overbook, hoping you won’t actually fill up a full 2 TB. On the other hand, Zoolz “home” accounts are Amazon Glacier by default (low cost cold storage that takes 4 hours notice for access to become temporarily available - no streaming) - I can’t tell from the sparse detail on the BB store listing if this is Glacier or not, but it seems more likely than not.