Well, I can't speak for him, I lost my wife two years ago rather than a child, but even had I lost a child we all experience things differently. I didn't see your other post but I'll just assume you made the good point, which is how can I get inside that guy's head.
I can't, and we have irrational moments in our grief, which I suspect never ends. But I can say while the old me could see asking for an apology, the one that's been hurt sees that as . . . alien.
I can understand why, though I'm struggling to figure out good language to explain it. Even trying to mentally go there feels like it's almost offending the memory of my beloved. The idea of asking for an apology for a mistake that somebody clearly had nothing directly to do with seems so at odds with the emotions associated with grief that it's hard to comprehend the thought process, especially since it only revisits things in a really awkward way.
We're all different, and I wasn't saying that people over at Officemax shouldn't be thinking about doing nice things for him, just that it seemed odd that he would specifically ask for an apology from a CEO over this. If he did then that's totally cool and he deserves the right to, but I wouldn't be surprised if he wasn't the source of that particular request.