No so much defensive as annoyed that the entire aviation industry (in the US at least) is an exercise in paying for mild torture.
Trust me, we are absolutely aware. As a large group, we do our best to make it better for you, but we’re often limited in what we can do, and when all you’ve got for lunch is bread and shit, no matter how good of a chef you are, you’re still going to end up with a shit sandwich.
[quote=“bonetithed, post:32, topic:57158”]
Imagine if all London cabs were twice as small, four times as expensive, and were the only way to travel about in London. But some of the cabs are slightly cheaper and instead of seats they have 5 inch wide poles for you to sit on. Joy![/quote]Funnily enough, we get screwed by this too. More people means greater workload for the same pay, and on top of that, they’re always trying to reduce the amount of flight attendants legally required on flights, so they can get away with less of us, doing more of the work.
We’re on the other side, but we have nothing but the greatest sympathy for our customers, even when some of them are being real knobs.
[quote=“bonetithed, post:33, topic:57158”]
Working in that close of proximity with TSA and the people they piss off… That is one reason to be genial with FAs. Think TSA pisses you off going through it? I know FAs have to deal with every bit of anger the TSA creates including yours.[/quote]Yeah, that’s about the size of it. We’re the public face of the company, the pointy end of a vast machine that exists to get you where you need to go, and quite often will make that experience quite unpleasant. But we’re also the public face of the industry, which includes things like the TSA, some of the…I wouldn’t say sillier, because there’s very little about aviation laws that’s silly, and hasn’t been created to solve a legitimate problem, but I would say behind the times.
From the moment you step through the front door of the airport, till the moment you step out the door at the other end of your journey, the buck stops with us, basically. We’re trained for it, those of us who don’t burn out in five minutes flat are experienced and used to it.
But - We still appreciate you for trying to work with us, even when you’re having a bad time, and we really appreciate when you’re nice to us. End of the day(or at least, shift) we hit the couch, flick on some TV (For me, Aviation documentaries and investigation shows like Air crash investigation were always a favorite, which is common), you don’t remember all the assholes. You remember that guy who bought along a package of Favorites(you know, the chocolates in the big purple box), or that sweet little kid who said her pleases and thank-yous, and the people who just generally treated you like a human being.
So thank you, and remember - by being nice, you’re really improving someone’s day.
And, just between you, me and the internet - despite all that? Still the best job in the world, and there’s not a day I don’t miss it down to my bones.