okay, so... whats ON those pieces of paper you counted / discounted there?
Well, Stewart_Hunter said, right there, that 18 pages evidently are just the insertion of a contract. The total is 5 complaints. Two of which were settled.
Did you wanted it posted verbatim? Sheesh. Go check yourself. I think the point was, "40 pages of complaints", with the 40 pages in scare italics, is either very slack or disingenuous. It smacks of an attempt to make it sound like LOTS of people--40 pages worth--have complained. A DAMNING number! But I guess this wouldn't have worked as well:
But the most damning indicator of the company's negative reputation is the 5 complaints filed with the Connecticut Department of Consumer Protection.
Interesting story--I love to see jerks exposed, especially those that try to sue people into silence and play legal games to drag things out. But... I also hate to see BoingBoing stoop to presenting facts in a way that seem designed to give a misleading impression in support of their view. A strong opinion is fine. A strong argument is fine. But please, just don't do this kind of shit or what you say can't be trusted as anything but cherry-picked hyperbole where getting people to agree with you is more important than the story itself.