Look, mate. If you don’t find it funny that’s fine. Like all humour, it’s subjective, but one of the first comments addresses the root of the humour, at least IMO:
“This guy did exactly what I want to do in lots of situations; take the illegal facts of the situation and treat them as though they are a given service that we could take advantage of in a helpful manner.”
It’s silly, it’s taking something and turning it on its head - as well as putting a representative in a situation where they must address something silly, but equally perfectly reasonable. I found it funny, I’d hazard a guess by its inclusion here and the 95% positive reaction on YouTube that I’m not alone.
I see the argument come up frequently that things shouldn’t be taken out on call staff, and to an extent I agree. But it needs to be understood that it;s their job to answer the phone, they are, via their job role, a public representative for the company. I would have much preferred to have heard this conversation between the poster and the head of the NSA - but thats’ not feasible. Regardless, an employee of the NSA is an employee of the NSA, if it’s enough to desaturate liability in a court of law then it’s good enough for a troll.
But then I can’t imagine any of us have had formal humour education, so maybe we don’t find it funny and are just mistaken.