A call center rep is a completely disposable employee with a shitty, stressful job, shameful pay, and basically no job security. Gee, who'da thunk it. This isn't surprising.
Maybe they should unionize... oh wait, then they'd all be
fired laid off. This article communicates a problem, but not the one most people will think it does. It's not that a company would rather fire someone than support her for standing up to a racist d-bag, it's that they'd rather fire someone than admit to any kind of moral stance at all, on anything, even something as cut-and-dried as anti-semitism. Basically, you can be fired just for having morals and ethics at all, these days. As a corporate spokes-person you must be completely robotic and unflappable at all times. You can't be a human at work, how would any work get done if we acknowledged people's sleep schedules, nutritional requirements, social lives, their need to go home at night and look at themselves in the mirror without shame..?