I think the operators should respond by playing by the book 100%
"Yes Mr. Minister you shall have broadband to your new house asap.
As soon as our technician has been cleared I will request for permission for installing the cable.
"After that I will request for permission for procure your modem posthaste and when that's cleared the request for permission to connect it to our network shall be sent instantly.
"Finally I will personally see that the request for permission to change our customer database by creating your account will be sent the very instant everything else have been approved.
You will have your internet connection in less than year!