Originally published at: Passengers end up with bloody noses, broken ear drums on faulty Delta flight - Boing Boing
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“We sincerely apologize to our customers for their experience on flight 1203 on Sept. 15.”
[a bunch of stuff happened]
“The flight crew followed procedures to return to SLC where our teams on the ground supported our customers with their immediate needs,”
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Oooh! A free Lyft ride to the hospital! How generous.
Hospital visit and treatment: $3000 - $10,000
Cost of missed flight and rebooking: $250 - $1500.
Bad press for mishandling the situation: Priceless.
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Delta offered to cover transportation for these customers to medical facilities
Only gunna cover the trip to the hospital? How gracious.
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The genius manager who thought of this “cost-saving” measure will probably be getting friendly calls directly from the heads of Delta’s legal and PR departments.
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Whew, good thing we didn’t have a repeat of Helios Airways Flight 522.
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My first call after learning that Delta wouldn’t be covering the cost of medical treatment would be to a personal injury attorney.
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The pilots of the five-year-old Boeing 737-900ER …declared an emergency and descended below 10,000 feet.
-sigh-
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“They said, if you’re bleeding, we would recommend you go to the hospital,”
Fuckers! No - if they are bleeding you arrange for them to be taken there and you pay their bills. (Especially if you want to avoid much more expensive lawsuits.) You are responsible, Delta, and you should take some fucking responsibility for dealing with the aftermath.
In other news a Delta plane burst into flames on the runway and a Delta spokesweasel said that “if you are on fire we recommend you call the fire service”.
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Buried too deep is the fact it is a Boeing 737-900, mentioned once in the middle of the TV story. The malfunction was in Boeing’s airplane, not Delta whose pilots seem to have reacted quickly and properly, followed by good Delta treatment of its passengers.
What? Boeing is not responsible for Delta’s passengers (even if it may be responsible for whatever failure happened), Delta is, and telling them if they are bleeding to get themselves to a hospital is not “good treatment”.
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The plane was five years old, which means Delta had been doing maintenance on it for that long. It’s within the realm of possibility that this was the result of a maintenance error.
Ultimately, at this moment, we don’t know enough to know who is responsible. Blaming it on Boeing without actual evidence is taking the cheap way out.
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Well, Delta can surely turn around and sue Boeing to recoup their cost if they (or more likely the FAA) find evidence that the fault is due to the manufacturer rather than the operator of the aircraft. The passengers have no direct relationship with Boeing — all they know is they purchased a ticket from Delta, got on a plane operated by Delta, and experienced severe injury while on that flight.
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Why is it that news media (not just BoingBoing) think it’s acceptable to put pictures of any old aircraft (so long as it has the right carrier’s logo on the tail) to illustrate aviation stories?
The plane pictured is an Airbus A350 (a wide body). The malfunctioning plane was a Boeing 737-900 (a narrow body).
It’s like having a story about a malfunctioning Tesla Cybertruck and showing a picture of a Rivian R1.
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