Having a tough time figuring out how this is Timberland's fault.
FTFA: Prison regulations prohibit them from receiving anything more substantial than sheets of paper through the mail, which rules out boxes of boots. Assuming this is correct info (i.e. an actual rule of the VADOC), how could Timberland mail the boots back to the inmate purchaser?
Also FTFA: Nope, she [AnnaMarie, the inmate's sister who wrote to Consumerist] says: the commissary tells them to mail their boots in, and Timberland says that the company can’t mail anything back directly. Seems pretty clear, in AnnaMarie's words at least, that the prison commissary is the one doing the screwing here.
MFTFA (Missing From The Fine Article) is anything to support Cory's statement that the commissary accommodates warranty returns/replacements, or that Timberland has struck sweetheart deals with prison commissaries. Even Consumerist has difficulty fueling the outrage, closing the article with: Administering warranty exchanges might be needlessly complex for the commissary, and we get that. It doesn’t sound like anyone designed this policy to intentionally boost sales or to leave inmates bootless, but it leaves AnnaMarie’s brother with no option but to buy a new pair, and that’s frustrating.
1) Prison is hard.
2) Cory made a mistake.