How can we, as culture jammers, increase the incentive for companies to provide a better service because it costs less to provide good service than suffer the abuse of a spurned consumer?
For example, who can script an ELIZA with recognition of the retention scripts and voice to speech to keep the retention person on the line for, oh, his entire shift because it knows how to hem and haw?
"Your argument is persuasive. But I hate you. But I feel like I need you. But I threw away the TV because of my hate for you. But I can get it out of the trash." All we need is one working model. Give it to a Comcast subscribing friend and let it run while you capture the resulting hours of audio to a big RAID.
When the retention unit is exasperated because your Eliza Comcast Canceling Companion can outlast entire shifts of persuasion, how can the companies' retention strategies continue to work without affecting their returns on investment?
Digitize the audio of your ELIZA working its way through to the point of the company's exasperation. Edit the audio so it contains only the ELIZA part because that will make it more non-sequitur for anyone on the other end of the line. Put it on the Internet under a CC license.
When people need to cancel their Comcast accounts, they can just pull up the website we set up, set the audio playing into their Comcast phone, and walk away. The bills should stop flowing in and our friends can return the equipment.
Hit Comcast (and their ilk) in the pocket book. That will stop the insanity.