Comcast leaves customer on hold for 3 hours, closes the office and goes home


#1

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#2

Comcast just can’t catch a break, can they.


#3

…nor can Comcast’s customers. It’s a fight to the death.


#4

Time to borrow a page from Muslim tradition:

“I cancel you.”
“I cancel you.”
“I cancel you.”


#5

It’s telling that he didn’t get that “Sorry, we’re closed” message until he’d gone through the phone tree and established that he was trying to close his Comcast account entirely. I’m sure that, had he given any sign that he was looking to buy, or at least continue service, the offices would have been open and happy to receive his call.

Obvious much?


#6

I appreciate the update note from Awwwsnack:

update fwiw: I did get it canceled the next day within 15 minutes. Felt bad for the guy I talked to as I gave him little opportunity to offer me any other resolution. I did clarify it wasn’t his fault, I wasn’t mad at him directly, and complimented him on doing what i asked and doing his job well.

He managed to get the service cancelled without yanking out some guy’s entrails through the phone line. These days, a lot of people lack those skills. They’ll either give in to the pitiable underling who’s “just doing his job” and forget why they called, or they’ll take out all their aggressions on a person who had nothing to with the actions of others (who were cleverly absent the day before).

Kudos to him!


#7

I’ve never understood why it is any harder than unplugging the wire from the house, and sending the gear back. Continuing to give them money is a choice.


#8

Agreed @ AcerPlatanoides. I see no reason to follow the rules a company makes about how to cancel a contract when it has already failed to deliver on its side of the deal.


#9

True, except they have the power to fuck up your credit royally and even haul you into court on nonsense charges. They may have nothing to gain, but they can sure as hell make you lose.


#10

That’s the problem with the way the current credit laws are written. People have very little recourse for correcting specious claims (or even just overblown claims) against their credit. They can have damage lasting seven years from someone else who was actually at fault when they tried to behave themselves, or it can have been a minor issue or miscommunication that was handled poorly. It all ends up looking the same to creditors.

We really need a better system for addressing credit record claims - it hasn’t happened yet.


#11

Slightly off topic case in point: when I went to get a car loan many years ago, I discovered my credit was utterly in the toilet, which was sort of a surprise. Some digging turned up the reasons: (1) A former bank had neglected to properly close my savings account when I’d done so in person, and never contacted me about the low-balance charges (with nothing in my account) I’d been racking up for five years. (2) Another former bank had, somehow, swapped my sister’s SSN with mine when I opened a debit card account in college, and got upset when I was ‘attempting’ to withdraw money from her CD account at an ATM. My credit was fucked for about five years based on other peoples’ mistakes and I was told the best I could do was to write “sincere apology letters”.


#12

Seriously, just tell the people you’re moving to an area that they don’t service.


#13

Wait… You had to apologise? To whom?


Also, I see this guys future… *fingertips on brow
It has… I, I can almost see it, disparaging remarks from Comcast and… and… a Lawsuit.


#14

The credit agency told me that it’d “help my case” if I sent sincere apology letters to both banks, because in their words, it was my fault because I hadn’t caught the banks’ errors sooner. This was in the mid-90s, so I sent physical letters to both. No idea if it actually helped or not.


#15

In the close the account department I was lucky to catch mine. After switching to the credit union many years ago now. I realized was just not using the bank account so went in to close it out. I got a receipt, cash for the hundred odd dollars or so I had left in it. Then 2 months later I get a you have been charged for low balance statement and went to the bank had the charge removed and was told the account was now closed. Fast forward another month, another letter of you have been charged, etc. I was then quite pissed off and was not polite with the bank staff when I went in that time as the bank at this point has royally f*d up and I had done my part politely, twice. The manager came out to make sure the account was closed.


#16

As an addendum, all these years later, the same thing happened to me just last week. I’d closed a credit card several months ago and just received a letter demanding a fair amount of money for low balance charges. Luckily one phone call later had it all sorted and the charges waived as some employee had simply forgotten to actually close the account despite noting it closed.


#17

Lots of people end up in credit ruin during college - but that’s starting to get more stable. At least now the debt comes from school. During the 80s and early 90s, aggressive credit card campaigns on campuses caused a lot of students to enter into massive debt! At that time the government wanted to blame the students - for falling for the directed advertising that no one protected them from or educated them about.

You’re lucky it wasn’t really your fault! :smile:

Another place people end up in “shocker” debt is medicine. In 2007, 60% of bankruptcies were due to medical bills.

Then there are the companies who change fees without proper notification - like cable companies who raise rates, but fail to even send a reminder notification that it’ll be happening.


#18

When I moved to the next town over, I called Comcast and told them my new address and they said just to take my gear and hook it up, then call us to turn on the cable.

When I called them and they ‘turned it on,’ nothing happened. “Oh,” they said, “We’ll send someone out.”

So I took a day off work, and they sent a guy out and the guy said “Well your line is broken between the street and the house, the local provider will call you to set up a time for a construction crew.”

A week went by, no calls. I called Comcast again and told them the story and they said “Oh okay let’s set up an appointment.” So, I took another day off work, and a guy came out and the guy said “WTF, I can’t fix this, we need a construction crew.” And I stood there while he called his office and requested a construction crew, and I asked for a number for the local office, but he said he couldn’t give it to me, but someone would call me.

And another two weeks went by. I got my first Comcast bill at my new house, and had to call and spend about half an hour getting them to understand that I was not receiving service, so they shouldn’t be billing me.

After another week went by, I called Comcast again, and asked them how they were doing on getting the construction crew to come out, and they said ‘Oh we’ll send someone out.’ And i said ‘No, don’t do that, he’ll just say he needs a construction crew and drive away,’ but they said they would call my local office and talk to someone.

And another few weeks went by. I got another Comcast bill, and spent another half-hour talking to them on the phone about how they really shouldn’t bill me until I was receiving service, and how that actually should be their responsiblity to wait for me to get service before sending me the bill, not my responsibility to call and complain every single month.

I called Comcast another couple of times, with no better results, and finally arranged to “cancel” my “service” and drop off my gear at a local storefront.

I’m on AT&T U-Verse now. It’s not as fast, but at least the company is not 100% dysfunctional.


#19

When I went to college, there were always credit card people with tables set up in the student union (and the dorm lobbies, the campus green, etc) offering kids candy bars, coupons for free pizzas, and cans of soda for signing up for a credit card.

I’m just saying that Seymore Butts and Hugh Jass have a whole lot of Mastercards.


#20

Here’s the worst part: Those credit card companies were doing exactly the same thing that online scammers do now - they were playing the odds that they’d hook a few fish.

They didn’t need everyone to sign up, they just needed a small percentage. They were just looking for a few valid signatories who would run up a lot of debt, and then go to their parents to get it paid off. They knew most of the students didn’t have any money themselves, but they also knew that most of them had parents who wouldn’t want them to have black marks on their financial records as they exited college - and those parents had the money to send them to college.