Charter's new way to be terrible: no more prorated cancellations

Originally published at:

Cory quoted Ars Technica:

Charter’s new notice to customers that the change is “consistent with the Terms and Conditions of Service”

The term it’s consistent with:

Spectrum may change its prices, fees, the Services, and/or the Terms of Service. The Subscriber Group’s continued use of the Services after notice of the change shall be considered Subscriber’s acknowledgement and acceptance of the changes, and the most-recent version of these Terms of Service controls Subscriber’s relationship with Spectrum and Spectrum’s provision of Services to Subscriber. … Subscriber may not modify these General Terms, the Service-specific Terms of Service, or the Spectrum Subscriber Privacy Notice by making any typed, handwritten, or any other changes to it for any purpose.

Ref. Charter Spectrum - General Terms and Conditions

tl;dr: ISP can modify unilaterally with shrink-wrap agreement by customer. Customer can not do same. Neener.

How is this not unjust enrichment as they’re charging for services not provided regardless of their TOS?

This topic was automatically closed after 5 days. New replies are no longer allowed.