So, I got a bit fed up with the quality of my service, despite some really notable gains from Big C on the customer service front lately, my service has just been unacceptably spotty since I moved here. Three years. I think if they had better infrastructure, I think they would not NEED so many increasingly pleasant CSRs to explain there is “scheduled maintenance” in my area.
Sure is a lot of it. A whole week last month. At least that’s how long it took them to send out a tech. Who told me I had a great signal strength! and a really old modem (13 months ago, I picked it up at my local comcast building… ‘really old modem’ MY ASS).
But tonight. Tonight I sat down to watch a movie on my one day off this week. Right at 10pm. And you know what? I couldn’t.
So, Comcast, it’s been great, but I’m done.
With your modem that tells me it’s connected when both my computer and YOUR APP know it is not. I mean really. Why bother with lights at all? Why not have a ‘scheduled maintenance’ light FFS.
With your nonsense answers, and with your monopoly here in my town.
Well, I was driven to price shop.
And I learned that for my usage… Some MB sized documents, some streaming SD video, some streaming audio… I could go with one of the big wireless carriers for my cell phone AND home internet by 4G at really… a notable amount less than Comcast was getting from me for just “fast internet”.
Comcast, it’s been real.
Now get out of my house.