Maybe, but her use of “so you don’t want us to utilize our recognized mode of transportation” smacks of sovereign citizen bullshit, so I’m immediately suspicious of this entire interaction.
On the subject of horses using a drive-thru lane…I think not allowing it is a reasonable decision. I also think allowing it is a reasonable decision. I can see reasonable arguments for both. So…in that situation, if the city itself doesn’t have a law concerning it, it’s up to the business whether to allow it or now. And this manager said no. Now, maybe Starbucks has some corporate policy to allow it and he’ll end up having to apologize. Who knows? But in the moment, absent some municipal ordinance, the manager is well within his legal rights to tell them they can’t use the drive-thru.
To be fair I have no idea where this drive-through is located. I’m way out in the sticks and riding your horse to the dairy dip is not uncommon.
I also couldn’t make out much of the exchange from all the crap on the screen, but it sounds like the lady was not being reasonable either. So, yeah.
But the manager could have avoided any drama by just saying something like “For safety we can’t have horses on the lot, but since you’re already here I’ll fill your order, just please don’t do it again.”
Or cowpats. I’ve been caught out a couple of times times in the Alps during Almabtrieb.1)
Worse than ice.
1) “The driving down of cattle from the mountain pastures into the valley in autumn.” per my preferred online dictionary. It’s a bit weird there isn’t an English word for it.
Thing is in many jurisdictions a horse pulled buggy is legally a vehicle. I’ll leave it up for you to decide if it makes sense that someone riding a horse is prohibited but someone riding in a buggy pulled by a horse is permitted.
I can confirm from personal experience that wheels alone are not enough. At least not for my local Wendy’s when I pushed a buddy through their drivethrough in a pilfered shopping cart late one night after the bar let out.
