Agreed; that is possible.
It’s been some years since I waited tables, so I readily acknowledge that the interface used at that particular restaurant may have different features than the POS terminals which were in common use back when I was a server.
But those instructions rarely (if ever) end up on the copy of the bill that’s given to the customer.
I acknowledge that it’s possible that it was all some sort of ‘horrible mistake’ and not any intentional animosity of the server’s part… but I just dont think it’s very probable.
I’m pointing out that it has been going on for quite a while, in any place where food is served. @Heraclito makes a good point about why it happens, too. It may not be right, but it’s not some sort of new thing.
And aside from the reality of it, the lack of ethics/hygiene is beside the point here; either “by mistake” or intentionally, the insulting directive ended up being relayed to the customer.
Weird… I never said nor even implied that I wasn’t a part of humanity.
(But if I had, I probably would have made damn sure MY spelling and grammar were on point first.)
I am human, and therefore, highly fallible; I make mistakes, and sometimes instead of being my best Im an asshole. I OWN ALL OF THAT.
However, what I don’t do is twist myself in knots trying to make excuses for other people’s bad behavior, simply because I don’t want to believe that people can and will do horrible, petty things simply because they think they can…