I mistakenly thought the world's most abusive waiter was a manager at a Shoney's that has since burned down. Fong made that guy, who yelled at customers, yelled at staff, cut fruit with a lit cigarette dangling from his mouth, and sat down with every woman who made the mistake of dining alone, look like Jeeves.
I'm unable to find it now but I remember reading an article in MacLean's back in the '90's about a restaurant trend of staff putting on a deliberate show of rudeness. I'm glad it didn't catch on, but I remembered it when I read a 2009 T&L article that highlights some restaurants where rudeness is part of the service. Call me touchy but I took it as a list of places to stay away from.