As goes restaurants and businesses that’s complicated.
Though probably not applicable to this one given how they seem to be handling it.
There’s competing bits of regulation and law say you can’t let a pet in. As goes restaurants, which is what I’m familiar with. Letting non-service animals inside is a serious health code violation, at minimum. Letting pets in can straight up get you shut down. There’s also huge liability concerns, if a customer’s animal harms another customer or a staff member. Even something like @Michael_Cross 's asthma, there’s seriously liability on the part of the restaurant for allowing that animal in.
That’s part and parcel of the ADA requirements here, it doesn’t just ensure that a disabled person with service animal can be accommodated, it gives the business a shield against all of that. Even if the “that” is just some Karen stirring shit cause the seeing eye dog was distracting.
I’ve worked places that wanted to be dog friendly, and had the space and format to be dog friendly with minimal issues. And we had to stop, cause our insurance company threatened to stop covering us.
It creates a bit of an unsolvable conflict. Cause the ADA says you’re not allowed to ask people to prove it. But your state, county, liquor licensing body, insurance company are all telling you you have to prove it.
You can’t simply ignore it, even if nothing difficult to ignore is going on.
Ultimately that’s on the very large number of people who want to exploit the service animal system. Not on the service animals or people who need them. Nor on the business who are stuck policing this.
It’s not even just a distinction between “emotional support” animals and service animals. I’ve had to deal with a person bringing a very poorly behaved, aggressive dog into a restaurant. With what appeared to be all of the proper paperwork and proof of a service dog. Straight down certificates from a fake service dog non-profit that turned out to be a sketchy breeder.
That’s in fact how one of those dog friendly places I worked ended up non-dog friendly. That person attempted to report us for violating something, to absolutely everyone after being asked to leave. And that revealed the presence of dogs to our insurance company and the state liquor authority.