Man awarded $9.4 million after Cracker Barrel served him a refreshing glass of harsh chemicals

Originally published at: Man awarded $9.4 million after Cracker Barrel served him a refreshing glass of harsh chemicals | Boing Boing

3 Likes

COVID stealing my sense of smell made walking into a Cracker Barrel a tolerable experience.

8 Likes

Eco-San or turnip greens?

So what you’re saying is the drinking Eco-San cured your COVID? I’ve got to report these findings to Breitbart!!!

7 Likes

Holy Shit.

You put that stuff in dish washers. You’re not even supposed to like wipe tables with it. It’s mostly concentrated bleach.

People soak silverware and crudded up utensils in it.

16 Likes

“Although we are considering our options with respect to this verdict, we are glad this matter is behind us so we can better focus on caring for our guests and employees around the country,” the statement said.

Oh, like how you cared for them before you got taken to court? If you don’t like the verdict, just be honest and say “we don’t think he deserves that much compensation for us wrecking his body” instead of pretending that having to deal with this case is somehow hurting your poor innocent staff and customers and trying to guilt-trip your victim for holding you responsible.

18 Likes

It’s more than just corporate blah blah, it’s a really weird statement. I wonder what defense they proposed… do they feel like they are the victim somehow?

4 Likes

EcoSan is 8.4 percent Sodium hypochlorite (stronger than bleach, which is typically only 5% NaClO), so yeah, they’ll be interested.

9 Likes

Still more appealing than most Cracker Barrel food

1 Like

I just read the sds; the active ingredients are bleach with a little lye. It’s sold very concentrated and supposed to be dilluted >100-fold before use. The damage it would cause depends greatly on how concentrated the solution in the glass was. How could anyone possibly put it in a drinking glass at all, though?

6 Likes

Cracker Barrel is too weird for me. I know I’ll catch grief for this but somehow there’s a whiff of racism about those joints. It’s not the staff there that bothers me, it’s the feeling of going back to the 1950’s in its attitude and presentation. The food is bland and all the crap they sell probably keeps several Chinese plastic factories churning out cheap gadgets 24 hours a day. To hear them whine about messing a man’s life forever is truly disgusting.

9 Likes

And that matters how, exactly? Isolated or not, it’s still Cracker Barrel’s responsibility and there’s zero reason it should have ever happened even once. I can’t fathom why they took this to court. Even a 10 mil settlement offer would have saved them money on legal fees, and they’re a large enough corporation to be able to figure that out beforehand.

11 Likes

“Although we are considering our options with respect to this verdict, we are glad this matter is behind us so we can better focus on caring for our guests and employees around the country,” the statement said.

As if their management/quality vis-à-vis customer service is handled by their lawyers.

7 Likes

Nah, it’s not just you.

Yep.

12 Likes

Oh, well, if it happened eight years ago then obviously we should ignore it. Why are you still complaining about it, sir? It happened eight years ago, don’t you know!?

3 Likes

Wonder if there was a criminal investigation into who the fuck put the bleach into a water glass.

1 Like

I’m not sure how you’d get a concentrated dose in a glass except deliberately.

You don’t generally mix up a bucket of that stuff for general use. It’s more the the sort of thing that gets loaded up into a dispenser and pre-dilutes.

It’s not like there’d usually be a pitcher of the stuff hanging out, or you’d be dumping it (mixed or not) into a glass for any sensible purpose. Even in a glass upside down in the dishwasher situation, it’d be both very dilute and obviously not water.

That’s before you even get to how it got to a server and out to a table.

8 Likes

The chain has been embroiled in all kinds of racist scandals for years, earning investigations from the DoJ and at least one lawsuit from the NAACP. So your spider-sense was on point there.

12 Likes

From working in food service a few decades ago I can believe it. For example, the iced tea machine would get stained pretty bad. We were trained to let it soak overnight in chemicals (not sure if it was Eco-San or if it was diluted). In the morning, you rinse it out with fresh water and make the tea. I was one of the only employees that would drink tea, so I paid more attention than most. I know at least one time it wasn’t rinsed that morning and you could clearly taste the chemicals. That’s still a few steps away from serving people straight cleaner, but not too far.

10 Likes

You know what.

I didn’t even think of that. Almost everywhere i’ve ever worked didn’t even have soda fountain. And that could not happen woth a soda gun.

You generally wouldn’t be using Eco-san for that. It’s kind of a no go for skin contact. I’ve only run into it as a dishwasher sanitizer, load the whole jug into a rack with a tube shoved in it.

But I could see someone reaching for whatever the fuck if they were cleaning something those ice tea fountains. And then it not getting drained.

Problem is you don’t get water out of those. A gun or fountain doesn’t have a reservoir you could fill.

1 Like

I could see someone using it to clean out a tea pot (or those giant 40 cup coffee urns) in order to get the stains out of the inside, but still, the process after that is to run a fuckton of water through the thing in order to rinse out all the sanitizer. someone screwed up badly in this case.

(the last time I detail cleaned a 40 cup coffee urn, I got bitched out by everyone because the coffee tasted like actual fresh-brewed coffee instead of burnt coffee residue run through a 20 year pot that had never been cleaned…)

10 Likes