The silver lining here is that Sprint's CEO, Marc Claure, went above and beyond the standard corporate apologetic statement and asked to meet with the woman and her husband. Well done.
"...Unfortunately, we’re seeing an increase in hate speech like this across the country. No one deserves to hear this kind of language.
This has got to stop. It’s time to talk. It’s time to learn. It’s time to heal.
That’s why I’m inviting this woman and her husband to meet privately with me so I can better understand what drives comments and behavior like this. I’d like to share my views with her as well.
I also invite the customer she attacked, Juan, to meet with me.
This kind of behavior is not tolerated in any Sprint workplace. We value our diverse customer base and thousands of minority employees. We will confront head-on those who violate the respect that our customers and employees deserve..." -M. Claure CEO Sprint