You can hear the smile in someone's voice even when you can't

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I make a point of smiling when I’m on the phone with customer service or tech support people and such. It always makes things go smoothly (unless they don’t, in which case the not-smile becomes very audible in contrast).

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I am smiling right now.

You’re @Papasan and I claim my £5!!


I think Bell Labs established this fact around the 1930s, but it’s good to replicate experiments.

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