Facebook's content moderation a mess, employees outraged, contractors have PTSD: Reports

Originally published at: https://boingboing.net/2019/02/25/facebooks-content-moderation.html

“Why do we contract out work that’s obviously vital to the health of this company and the products we build?” wrote one Facebook worker.

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If you are going to hire humans for that and you really need to. You will provide them with more than a living wage and and provide them with ALL THE SUPPORT THEY NEED to deal before AND AFTER they are done with the position.

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Accenture!? ACCENTURE!?

Slowly I turned…step by step…inch by inch…

(Composes self) Ahem…

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ACCENTURE!?

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Slowly I turned…step by step…inch by inch…

(Composes self) Ahem…

Can we treat that as a trigger word, like we do with ■■■■■?

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Sorry to wake you, sleepyhead, from your dream about accountable and responsible major tech companies.

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Okay, I have a question. How is this job “making” flat earthers? I mean, they’re generally a peaceful bunch, they don’t plant bombs or build camps for their spherist enemies. So why spend precious moderator time on flat earthers, when there are endless actual calls to violence?

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Companies do this b/c it’s cheaper to outsource than pay their own employees.

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I hear ya, but I think if you’re going to step into this mess in the first place you can’t really draw much of a line. Prioritize, absolutely.

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Yes. Long since departed from being the spun-off specialist IT consulting arm of a long-forgotten accountancy firm. Now an all-purpose lowest common denominator outsourcing outfit whose strategy (like Crapita and the rest) is simply: “buy a couple of experts; bid low; screw suppliers, staff, partners and ultimately the client, until thrown out and replaced with the likes of Crapita. Rinse and repeat”

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Doesn’t Google already outsource their “safe browsing” filtering overseas?

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Ooh, time for another book rec:

http://www.mheffernan.com/book-wb-summary.php?location=GB

Purchase or borrow from your vendor or borrowing facilitator of choice.

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Thanks to circa-2001 fuckedcompany.com, I still cannot read “Accenture” without mentally inserting the parenthetical “(pronounced ass-enter)” after.

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“He who fights with monsters should look to it that he himself does not become a monster. And if you gaze long into an abyss, the abyss also gazes into you.”

Nietsche.

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You’d think that they’d have an entire squad of counselors, therapists, and spa technicians on hand to help these poor folks deal with what they’re seeing everyday.

But I guess 9 minutes is okay too.

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I know how badly being exposed to toxic content feels just as a mere reader and commenter online, yet I cannot begin to fathom just how harrowing it must be to moderate that toxicity for a living.

@orenwolf you @Falcor and all the other mods here have my sincere respect; and I’m sorry for the times when my own ‘asshole tendencies’ just add on to the already immense pile of bullshit you have to deal with.

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Slowly I turned…

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This is building up to some Lovecraftian reveal, right …?

“Ph’nglui mglw’nafh Cthulhu R’lyeh wgah’nagl Accenture fhtagn.”

Said to mean “In his house at R’lyeh dead Cthulhu waits for Accenture to return His call.”

https://en.wiktionary.org/wiki/Citations:ph'nglui_mglw'nafh_Cthulhu_R'lyeh_wgah'nagl_fhtagn

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