contempt? how so?
they have a product, food. they need to make it taste as good as they can and make it as cheap as they can to get it to as many people as they can. taste testing is a process to, as well as possible, rate the taste of the product. making sure it tastes good is hardly contempt for the customer...it's what you SHOULD do as a food company. making sure it's cheap is also what you should do, it makes it easier for the customer to buy it. it is hard on the worker sure, but that's why they get PAYED. work often comes with hardships. RMI, callouses, eye strain, blisters. these are things that happen and it's why we mandate employers provide insurance.
this shows no signs of contempt, nor caring...this shows signs of business. they make a product, you buy the product, everyone's happy. you don't like the product, you don't buy the product, maybe they make a better product you do buy.
this isn't inherently wrong, its just neutral.