What’s wrong with Slovakia? But did you know, tigerVPN is a PCI Level 1 compliant merchant?
PCI is a requirement to handle card data and is verified by auditors to verify that you are up to speed.
Once we get an authorization from your bank, we don’t keep any card data and we only use a token -> something like this w9ZCtBZe8FnuFPBucUVnZXM6qoAJV6 which allows us to charge your card again without ever storing it. So you see, all cool.
If you want to know more about that, ask your Bank about PCI level 1 compliancy.
Trust us, we’d be more than happy to have you as monthly paying customer. We are 6 years in business and our genuine and verified reviews speak for themselves. We did that campaign before because it helped us get the word out to “advanced” markets such as the U.S. and we are proud of the positive feedback that we get. [https://www.verified-reviews.com/reviews/tigervpn.com]
On top of that, and this is important, unlike other VPN’s where authentication is done on the “edge” meaning the server you connect to, we do authentication in one single access point (our office) that means even if you connect to Tokyo, the handshake is done here in our office. This gives us a great advantage.
Let’s say someone would break in our datacenter (which is unlikely and also very hard) and manage to cut off a VPN server, it contains absolutely nothing. There is a 20GB HDD disk inside for updates and temp storage for upgrading VPN nodes.
That being said if someone would knock on our doors, we know how to physically destroy our hardware
About the 3rd party software, indeed we use a Helpdesk service but it is completely separated from the VPN so when we email here there is no connection to anything from the VPN itself. It’s like if you fly with an airline and then want to discuss something in a bus … not connected
Now here is the thing. Given the fact that our customers hardly sign up with usable emails (e.g. aosidjasdoij@balbala.com) how would we be able to inform them about a change? We tried that, it does not work. People rarely ever log back into the website because they only need the app and that’s it.
If we would wait for our customers agreement we would never be able to do so that’s why we can and will change terms if required. So far we change the wording (karma plan) extra connections and something about the fact that your monthly plan costs $11.99
Question, what do you think we would want to change so badly in the future? We are a paid service retailing at a monthly charge to pay for infrastructure, manpower and so on, there are no shenanigans required.
you write “tigerVPN reserves the right to make changes to these General Terms and Conditions at any time at own discretion” and this is imo not a valid clause*. an addendum like “customers have an extraordinary termination right when terms and conditions are changed” is probably enough to push your legalese on the right side of the EU consumer protection laws.
Here’s a question I’ve always had about all the VPNs sold at the BB store. Most VPNs accept some form of reasonably anonymous payment - bitcoin, gift cards bought for cash from Longs, cash sent in the mail, etc. By contrast, Stackcommerce seems very keen to get as much information on you as possible when you make a purchase, and doesn’t allow even slightly anonymous payment sources (like prepaid CCs). How can someone who wants genuine anonymity trust a VPN license purchased through the BB store?
True your point is valid, but on a lifetime sale … I mean even if we would say - ok from now on you can only use 1MB/month, we’d loose all our customers dying out in 24hrs. This allows us mainly to have a fallback in case we must adopt something.
E.g. the lifetime plan, is something that technically in a business world does not exist because the government wants their cut on our earning (not profits) and if we report a lifetime value there is no such thing. Seriously think about it, even your Windows XP license has an expiration day - its the day when the support ends and there is no more updates coming along.
True you can still run it, but there is no more “addon” for it. So we remember that our legal team was checking the definition of the license and it’s when support ends. So in a nutshell, we have to be able to do adjustments and indeed, customers can cancel when they would not agree to our terms it’s just that in that example since the purchase is not made on our end but on the provider with that exclusive deal you’d have to go there and yadda yadda yadda
All in all, trust us, this is a deal worth taking and if it was us - we’d charge $2999 for a lifetime value
First of all, of course we must put that because as given in another statement we cannot report a revenue for ∞ ask your local tax advisor on how to account revenue on “life”. Second, it does not help us having inactive accounts in 5 years time consuming database and load performance so we soft deactivate them. However, first of all, we are happy to reactive active customers, we will allow them to easy reactivate the account without waiting (most probably a button) … second, even your airline ticket states in their T/C that if you don’t behave on the plane they have the right to refuse to fly you and you don’t get the money back either. So the extreme negativity here is in our POV not valid.
On a side note, our service retails at $11.99 a month, given the fact that we are here since 6 years and will be here in 6 years, on a 5 year term (e.g.) this would be a whopping $0.01 per day fee for unlimited traffic. You make it sound as if we took $842 and will cut you off tomorrow.
As we said, we build this product and price in particular as promo offer for media buzz and we cannot substitute businesses that use our service (e.g, if you are a cafe and you put tigerVPN on your router) we’d be getting “all” and I talk about all traffic (icloud backups, youtube, streaming) that we have to encrypt and send over our network (which cost us money, yes we pay for Mbps on 95%) https://en.wikipedia.org/wiki/Burstable_billing and in such case, we reserve the right to terminate the access but we always try to mediate first - it’s however problematic if we get a customer signing up with aoisdjaoisdjasoidjasoidj@spam.com because guess what, they don’t get that mail. What we do in most cases for customer abusing the service way above the “hardcore” level - we block them, they reach out to us, we clear the topic and reactivate.
Oh and when we say hardcore, I am not sure how much torrenting you can do but if you send us more than 30TB/month which requires you to send us 24/7 around the clock 90Mbps (around the clock 24/7 nonstop) than we go minus with your payment in the first 15 minutes of the first month and because we want to be here in the future, we reserve the right to do so. This is just fair, don’t you think?
While we are an automated business, we are on with a heart and where people work and try to make a great product to help people protect their privacy and also unblock geo restrictions at a fair price (crazy fair price) and we hope you appreciate our dialog and openness here.
We offer a 2Y plan that cost $4.16 a month which you can pay with Bitcoins directly via us. Plus, this offer includes the entire set of nodes as the writer correctly mentioned.
But to be fair, just because you paid a plan at Stack does not mean its connected to your account.
When you purchase the promo - you buy a serial number. This serial number is “ours” and you redeem it on our website.
We don’t know anything from you or stack, we only know that it’s a valid serial number and the email you sign up with (whatever that may be) - if you use a different one from the stacksocial account you are practically golden
I can totally understand the predicament - actually your transparency in that is reassuring. So why not put it in the EULA? I’d much rather join a service that was upfront about what it takes to be successful and communicates that to its customers. It gives me more confidence knowing that your service will be around in 5 years, and that a “lifetime membership” is going to be worth it.
I also appreciate you responding directly (and mostly without attitude) to the comments here. That, too, is reassuring.
If this is a reference to a presidential candidate that wants Mexico to pay for a super giant golden wall with diamonds and atomic bombs on top of it, then we totally share the same view
First of all, thanks, that’s such a nice way of contributing to an open minded discussion.
You’d be surprised, about transparency. We tried that, people always interpret what they want to read. If we put all of this in the EULA 5% would appreciate and 95% of the people would not.
People in a worldwide audience as we have it (we have customers from all - literally - all around the world (except North Korea - officially) in general are unfortunately hard to predict and while we always like the direct approach, some just “don’t” want to read and then leave the website when they hear things like unlimited but with an * etc.
I give you an example and I think it’s easy to follow and agree.
If we’d be selling flat rate ice cream for a one time payment at $10 - imagine that there is very little to pay salaries, infrastructure, suppliers. We’d say ok listen - you can have 1 ice cream a day but in total not more than 150 per year.
Next door, there would be another ice cream store selling the same deal but would say $10 for unlimited ice cream without any fine print … guess where people would go.
The 5% Samaritans that would rather trust an open and fair business, would not be able to contribute to compete with the other store leading to the end of the honest company. And trust us, it hurts us the most because it often feels like honesty and transparency is just not what people want to hear and read, they want that flashy button that says “all good”
All 15 nodes are within the 9 eyes jurisdiction. Logs retained by TigerVPN can be passed around between these countries. Just–dont. Try AirVPN instead. And don’t get caught up in false security.
Pff, so lame and not obvious - you must believe people here are falling for your little side campaign
Can’t you do more original posts, unless your service has nothing else than dirt. We at least have Karma Points, Free Password Manager and Shimo for Mac oh - and a kick ass campaign for life
And what you write does not make sense, at least be creative like, we hire a cat as CEO (which is true, no it’s not) all servers are operated by a Pentium 1 processor and the VPN’s are manually encrypted by an old lady with Alzheimer
Either you don’t want to read or you decided to jump sides closing your eyes here - we don’t call out on the topic of being new, we call out on the obvious competition backslash that came out of nowhere and adds false claims and defamation to the conversation.
To quote the initial comment “And don’t get caught up in false security so this is simply not true” connected to the accusation of our offer and the server locations which would suggest that only “we” have that setup. So no, your point is not “nobody said that” because it was said.
We wonder where this question comes from, you just click and connect to any of the locations you want to, what else was the expectation? The review made all of these points clear, or was it never about that?
You are very welcome.
Backed by point 3, we operate out of Slovakia so we are still at work but we wish you a good night sleep if it should be time wherever you are located . Next time you come around Bratislava, we’ll take you out for real drinks not just a juice box, we do have them at breakfast tough
…
We did that because … when editing the second post, we got the error message telling us that “new” users can only post 1 picture in a post. So we decided to rather show the message you did not believe us in the sake of the calling out the competition (oh that’s just a wild guess here) …
If we get the right to upload more than 1 picture, we’ll add it back in there
Why is TigerVPN itself bashing on a random boingboing commenter? You have no idea who I am. Boingboing, check these guys! WTF? Whether or not I joined 7 min ago doesn’t mean you can trash on people with an opinion.
We don’t comment on a random commenter but unlike anyone else in this conversation that either had questions or interest, you just came here writing nonsense which is just hard to accept as random commentary. Either way, we don’t go down on such low level, because we don’t need to
btw, it’s tigerVPN not TigerVPN
@SteampunkBanana -> sorry we can’t post anything anymore due to restrictions of the messaging board. So here goes the reply to you.
We signed up as tigerVPN and that is obvious transparent enough to reflect the 5hrs time stamp isn’t it?
What does the so called 5 eyes jurisdiction has to do with the offer? the product, tigerVPN or anything that was discussed here?
So other VPN’s that have their servers there are suddenly also bad?
Buy our yearly product and get access to 43 countries that don’t fall under this madeup panic
It’s up to us to operate our network and secure end to end privacy because we are in control of our infrastructure and our operation is Slovakia where (by the way the government ruled that any mass surveillance of citizens is unconstitutional)
Of course they can but why don’t you read trough all the comments that we posted before, it would have answered most of the questions that are in correlation to your extreme negative approach. Plus, did we ever say that you MUST use these locations? Go ahead buy the regular plan and get access to Jakarta, Mumbai, Singapore, South Korea and tons of other nodes that may not fall under the above link …
About the choice of locations -> because they are popular -> why only 15? because like expressed a million times here before, this is a promo price for a piece of tiger for a small contribution.
One last thing, because let’s compare apples with apples. So then Hairvpn is also operating nodes in the 5Eyes, 6Eyes, 7eyes 100Eyes locations?!
According to the BB product page TigerVPN’s nodes are in:
US (5 Eyes)
UK (5 Eyes)
Canada (5 Eyes)
Netherlands (9 Eyes)
France (9 Eyes)
Norway (9 Eyes)
Germany (14 Eyes)
Spain (14 Eyes)
"Tier B countries with which the Five Eyes have “focused cooperation” on computer network exploitation"
Austria (Tier B)
Switzerland (Tier B)
Romania (Outside of jurisdiction)
Ok so Romania is outside the surveillance jurisdiction–I guess I missed that one, sorry. Which begs the question, TigerVPN, can users choose to only let traffic through Romania, and is this all still worth it if you can only (reasonably) safely use your service after cutting out the vast majority of your servers?
your point is valid, but on a lifetime sale 
If this is a reference to a presidential candidate that wants Mexico to pay for a super giant golden wall with diamonds and atomic bombs on top of it, then we totally share the same view 
but we wish you a good night sleep if it should be time wherever you are located 
